Youll send us the greeting script youd like playing when your business receives a call, and well have a professional voice artist record the auto receptionist message. Auto attendant script template civil engineering society. Scripts for professional voicemail greetings, auto. If you need help with your phone scripts and also want to have your phone recordings professionally recorded by a professional voice talent, contact. If you want to place an order, or if you have a question, please leave your name, your customer number and your phone number, and someone will return your call. You can use these auto attendant script examples for your small startup, mediumsize business, or large enterprise. None of us in the office want to record the greeting thank you for calling, for general info press 1. Direct the incoming channels to the auto attendant context. Auto attendant guide and greeting examples help desk. Apr 22, 2020 auto attendants let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator. If you know your partys extension, you may enter it at anytime. Manage your automated attendant settings for business. For realism, we will use our company name, which of course you would replace with your own. Set up a cloud auto attendant microsoft teams microsoft docs.
Designing your auto attendant the most common mistake beginners make when designing an aa is needless complexity. Follow these three steps to record a new greeting through a phone and add it to an auto attendant menu or submenu. With all the technological advances of the last decade, answer machines and auto attendantbased answer services have transformed into modern voice mail systems that smallbusiness owners and employees use to interact with clients. You can create auto attendants for your organization with the microsoft teams admin center, or with powershell. Scripts for professional voicemail greetings, auto attendant. Mar 20, 2020 for information about deploying a sample auto attendant script, see deployment of sample script aa. Ringcentral auto receptionist is a sophisticated auto attendant automated phone system that handles calls to your main company number. Please be aware that in the interest of quality, your call may be recorded. Auto attendant service is a telephony system that enables callers to be automatically transferred to an extension, eliminating the need for a live answer receptionist or operator. This form is that our customers use to submit the text for their auto attendant prompts also known as scripts that help us record in a consistent, clear, and high accurate manner. Just like having a professional looking website, your auto attendant plays a key role in the image you project. This sample application was originally developed and tested to run on the following avaya platform. To help get you started, we decided to outline the process of writing your auto attendant scripts. Have your auto attendant script prepared in advance.
Your auto attendant script is the first thing your customers hear when they call your business. If you know the extension of the person you wish to reach, please enter it now. For information about an autoattendant example, see auto attendant script example chapter in the cisco unity express guide to writing and editing scripts for 7. In fact, 67% of customers have hung up in frustration because they were unable to get a real person on the phone. Using a phone that is not yours, call your extension and let it go to voicemail. You can also use a prerecorded wav file for the greeting if it meets tpxs specifications. From the phone system manager auto attendant auto attendant menus page, you the evoiceaccount administrator can control the greetings and the sounds callers hear when they call your business via your auto attendant, including afterhours. Its an important part of your brand and your customer experience. Guidelines to writing your autoattendant script guidelines to writing your autoattendant sometimes clients come to us saying, i listened to your demos, and i have picked a great voice talent for my phone greetings, but im not sure where to start with the. Record and upload an auto attendant greeting as a wav file. After you have designed your auto attendant, there are three things you need to do to make it work properly. It might start with a greeting from your auto attendant system. Then use the online account manager to create your auto attendant profile.
Avaya aura orchestration designer auto attendant sample. See the following description of an auto attendant script as an example. Auto attendant answering machine greetings scripts. Free text to speech program for auto attendant system. Jun 25, 2019 before you record your automated attendant script, have the person you selected to read it rehearse it several times in front of you. An auto attendant, also referred to as a virtual receptionist, answers all incoming calls with a professional greeting, and a menu of options to choose from. Auto attendant script example configuring the auto attendant sample script 28 cisco unity express guide to writing and editing scripts for 7. Sample scripts for business closed messages, holiday messages and away messages. If you need help with your phone scripts and also want to have your phone recordings professionally recorded by a.
For example, 5 to 7second read of a 15second script will suffice for your audition demo. Use this to finetune pronunciation and annunciation. For example, announce employee and department extensions to allow callers to select the appropriate extension. Now we are switching to a multiline phone system, with an auto attendant. Main menu greetings the attendant menu for your main contact number may be the first form of contact that a customer has with your business. Try these auto attendant script examples virtualpbx. Employees, consultants, and freelancers can use an auto attendant script to let callers know if theyre out of the office, how to reach their mobile phone, or who can help them if they need immediate assistance individual script for temporary absence. Learn how to manage your automated attendant settings. The procedure for setting up your evoice auto attendant is quick and easy. Auto attendant phone system free trial accessdirect. Feature configuration guide for cisco unified communications. Make sure you always include a handler for the folks who are going to press 0 whenever they hear an auto attendant. To create an auto attendant, go to voice in the left navigation, and then select auto. Sample voice prompts for health care introduction this document provides representative examples of scripts for professionallyrecorded voice prompts that are specific to healthcare organizations from large, tertiary hospitals to small and medium size medical and dental practices.
Sample voice prompts for health care marketing messages. Here are some templates you can use to build voiceover scripts for telephone. Thank you for calling your company, where we provide what you do or your slogan. Recording an auto attendant announcement nextiva support. What is an auto attendant and what can it do for my business. Cloud phone system voiceshot virtual auto attendant. Nov 26, 20 the auto attendant on your business phone system is the first thing your customers and business associates will hear when they call your company. Heres how to create a professional attendant script. We will also record the names and extensions of your team for a dialbyname directory.
For the past 4 years, i have been using just a standard landline, 1 line phone with a cordless system w 3 units. After the new greeting is recorded, call your phone system immediately to check the recording for errors and make sure all options announced work as intended. You only have one chance to make a good first impression so you should always make sure you have a professional sounding auto attendant. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings. Audio production for auto attendants, voicemail, message on. A feature is a task that the auto attendant performs when the caller dials a certain sequence. On this page, weve provided some script samples and templates of voicemail greetings and auto attendant messages you can use for your business phone, voip service, pbxpabx system as well as cellmobilesmart phone greetings. Before you record your automated attendant script, have the person you selected to read it rehearse it several times in front of you. Adjust to the changing needs of your business and your employees. Voice prompts for their ivr system or auto attendan t.
There are many types of phone system recordings that can be. Jan 08, 2020 auto attendant script template 30 beautiful auto attendant script template at fice manual. With all the technological advances of the last decade, answer machines and auto attendant based answer services have transformed into modern voice mail systems that smallbusiness owners and employees use to interact with clients. After hours business voicemail and auto attendant greetings. If youre using unitel voice, your customers first impression will be a good one. When your customers call your business, your auto attendants greeting is the first thing callers hear. The script for the autoattendant should be kept short and concise and should be recorded by someone with a very clear voice that does not have a strong accent. You can reach us monday through friday from 7 am to 6pm, and saturday. Guidelines to writing your autoattendant sometimes clients come to us saying, i listened to your demos, and i have picked a great voice talent for my phone greetings, but im not sure where to start with the script.
Script samples for recorded messages, ivr, auto attendant. Jul 24, 2011 cisco unity express auto attendant scripts editor the basic cisco unity express product ships with a voicemail piece and a basic auto attendant. Create auto attendant profile worksheet use this worksheet to outline how you would like your inbound calls to be directed when they reach the auto attendant. When people call a number associated with an auto attendant, their choices can redirect the call to a user or locate someone in your organization and then connect to that user. Ringcentral autoreceptionist is a sophisticated auto attendant automated phone system that handles calls to your main company number. Once the user selects their department or extension, theyre transferred and wait on hold. All message prompts contained in the final, edited script s submitted for recording must match customer call flow.
If you do not want to have a 0 option, be aware that many people will be insulted by this, and they will hang up and not call back. Create a custom auto attendant for voicemail access. If you know your parties extension you may dial it at any time, or to use. For information about deploying a sample autoattendant script, see deployment of sample script aa. You can reach us monday through friday from 7 am to 6pm, and saturday from 10 am to 1 pm. Download onsip apps promo offer purchase onsip phones. Ivr script examples telephone scripts sample scripts. Auto attendant automated virtual receptionist ringcentral. A well designed auto attendant system can guide patients to the right locations at the right times and can refer the caller to a webbased map or directions resource.
There are two scripts for each type a formal and informal and each one is free for you to modify. When customers call your company, they will hear an automated voicemail greeting. Do you need a script for your phone system recordings. A standard, yet professional auto attendant script example. An auto attendant solves this issue by acting as a virtual receptionist, directing customers to the department or service they want.
You can use these small business voicemail greeting examples as models for what to do for your own business. Message on hold auto attendant scripts, script ideas. So, why have your automated attendant greetings, ivr or voicemail announcements be recorded by an amateur. Sample scripts for main menus, business greetings, auto attendants and virtual receptionists. We also offer a version with a number of the example prompts in this document prepopulated for your convenience. Here are some scripts to help you as you record messages to use in bridge. Createupload auto attendant greetings vconsole these instructions are for auto attendant greetings only. The virtual office phone system from unitel voice provides small businesses with a virtual auto attendant also referred to as an autoreceptionist or virtual receptionist. Jan 27, 2020 dial the main nextiva phone number or alternate number assigned to the auto attendant. For any medical emergencies please dial 911 or your near hospital otherwise please press 1 for front desk, 2 for directory of physicians, 3 for hours of operations and directions and 4 for billing. Samples of scripts used in ivr applications, phone system engine prompts or other telephony voice prompt applications.
Give your auto attendant, voicemail, music, or message on hold that bigbusiness sound. Is your auto attendant clear and easy to understand. This topic provides an example of how to create a custom auto attendant that will be used exclusively for voice mail retrieval and voice mail deposit. To choose from multiple auto attendants, enter the extension of the desired auto. Select the features you want for each auto attendant. Below is a sample auto attendant script that you can customize. Administration design a phone menu for your auto attendant. Thank you for calling votacall, where we deliver unified communication solutions your way. Professionally produced custom auto attendant greetings, ivr prompts and voicemail announcements enhance the caller experience, and that improves your brand image. A good script should be concise, give callers a menu of options to choose from, and provide enough information to address the reason they called. Many customers find the standard auto attendant too limited.
Use this automated answering service to welcome callers with a custom company greeting. For sales press 1 customer service press 2 purchasing press 3 human resource press 4. Cisco unity express auto attendant scripts editor my blog. In many ways, your phone tree menu is the other front door to your business. Need a sample auto attendant script for your hosted voip. Design a phone menu for your auto attendant on cisco webex calling formerly spark call when setting up an auto attendant, you can include phone menus to help your callers get what they need quickly and easily. Apr 02, 2019 an auto attendant is most often a node in a system, giving a caller a series of voice prompts or audio files they hear instead of a human operator. Mar 03, 2020 3 example auto attendant scripts to get you started. The auto attendant on your business phone system is the first thing your customers and business associates will hear when they call your company. Design a phone menu for your auto attendant on cisco webex. For example, you can direct them to your website for faqs.
If youre having trouble writing your auto attendant script, these three examples should give you plenty of inspiration to get started. Please listen carefully as our menu options may have changed. The sample application documentation was updated in january 2012 issue 1. For example, press zero for the receptionist, press the pound key to return to the previous menu. Here are 10 sample greeting scripts to make a good first impression on the phone. Feb 20, 2019 design a phone menu for your auto attendant on cisco webex calling formerly spark call when setting up an auto attendant, you can include phone menus to help your callers get what they need quickly and easily. Samples of scripts used in ivr applications, phone system engine prompts or other. While there can be much joy and sense of accomplishment in the creation of a multilevel aa with dozens of nifty options and oodles of really cool prompts, your callers have a different agenda.
Autoattendant explained, configuration and scripts. You have a comprehensive booklet on documentary script here that comes with all the major chapters relevant to writing such a script including different documentary styles, script elements, tips on writing a great script and so on. From the phone system manager auto attendant autoattendant menus page, you the evoiceaccount administrator can control the greetings and the sounds callers hear when they call your business via your autoattendant, including afterhours regarding an autoattendants and subattendants business greetings, the administrator can either use the systems default. If you need help with your phone scripts and also want to have your phone recordings professionally recorded by a professional voice talent, contact macryn voice greetings.
After hours business voicemail and auto attendant greetings written by kevin bartley. If you would like to upload custom hold music, please send your file in 16bit pcm mono audio format with a maximum file size of 10 mb, to email protected specifying where you would like your hold music placed auto attendant or a specific acd queue. Unified communications doesnt need to be complicated. Cisco unity express has a script editor which allows the creation of custom scripts. Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. You can configure auto attendant to play a message, forward the call to a specific number or allow callers to dial a party by name or by extension.